1. Place the earbuds in the charging case and then remove them to reconnect.

2. If the issue persists, reset the earbuds by placing the earbuds in the charging case and leaving the lid open. Hold the button on the case for more than 10 seconds. After 3 seconds, the case indicator light will start flashing white. After 10 seconds, the case indicator light will quickly flash white three times, indicating a successful reset.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.