1. The earbuds’ G-sensor may mistakenly detect double-taps or mistouches. To reduce such instances, please avoid dropping the earbuds on hard surfaces, rolling them around, or using them during vigorous exercise.

2. When placing a single earbud in the charging case, double or triple taps may be triggered, causing mode switches or volume changes. This is not a malfunction, but rather the earbuds detecting a tap when placed in the case. This is how the sensor operates and is completely normal.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.