1. Ensure the issue isn't with the audio source itself. Use your phone's speaker to check for noise.
2. If you experience noise while on a call, try speaking to a different person to confirm the cause.
3. Try changing to a different environment to ensure it's not the cause.
4. Reset the earbuds. To reset:
- Remove the earbuds from the charging case and simultaneously press and hold the L and R buttons for 6 seconds until the earbuds power off.
- Press and hold the L and R buttons again for 10 seconds to complete the reset.
Note: The product must be powered off before resetting. In other words, you'll need to press and hold the L and R buttons twice; once for 6 seconds to power off, then for 10 seconds to complete the reset.
If the above methods don't resolve your issue, please contact soundcore Technical Support with the audio source and connected device information for assistance.
If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.
