Please note that this does not necessarily mean that there is a problem with the earbuds, and may be related to your connected device and surrounding environment. Bluetooth signals can be affected by obstacles like walls, pillars, household appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstacles.

To resolve this issue, please try the following steps:

1. Adjust earbud position, or try using larger ear tips and ear wings. Inserting the earbuds too deeply may interfere with the antenna and affect the stability of the Bluetooth connection.

2. Shorten the distance between your earbuds and phone for better connectivity.

3. Fully charge and reset the earbuds by following these steps:

Open the charging case and place the earbuds inside. Press and hold the Reset button on the back of the case for 10 seconds to reset the earbuds.

4. If in Bluetooth mode, try playing downloaded music or videos to check if the issue persists.

5. Test the earbuds with other Bluetooth devices in different environments to rule out device or environmental factors.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.