First and foremost, the open-sound headphones are designed to deliver a more natural and expansive soundstage, coupled with a comfortable wearing experience. This design permits some ambient noise to seep in, allowing you to stay aware of your surroundings while indulging in your music. This feature proves particularly useful for outdoor activities or situations where it's crucial to be mindful of environmental sounds.

However, a byproduct of this design is the "sound leakage" issue. It's not a flaw in the product's quality, but rather a natural occurrence associated with the open-sound design. This might result in others hearing some sound at high volumes, but under normal volumes, this should seldom happen.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.