Encountering issues with your V30i earbuds not connecting to your phone? This article is designed to guide you through the steps to take if your V30i earbuds won't pair with your phone. From identifying the problem to providing solutions, we aim to help you resolve this issue and enhance your V30i earbuds experience.

1. Ensure remove the insulation stickers

Please confirm whether the insulation stickers on the earbuds have been removed. After confirming that the protective films have been removed, put the earbuds back into the case, close the lid, then open the lid and try to connect again.

2. Try to reset the earbuds

Place the earbuds in the charging case and leave the case open. Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.