In this article, we'll guide you through the steps to set the audio input and output of your earbuds on a Windows computer, so you can enjoy your music, videos, and calls with the best sound quality possible.

For Windows systems:

1. If you only want to listen to the audio on the computer, select "soundcore K20i Stereo" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume. 

2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below: 

- Microphone on the conference software: soundcore K20i Hands-Free

- Speaker on the conference software: soundcore K20i Hands-Free

If you need to adjust the volume, please do so through the software. If you cannot adjust the volume via the software, please select soundcore K20i Hands-Free as the output on your computer and adjust the volume.

3. If you need to use an audio and video app on the computer and you cannot set the input and output via the app, please open the computer audio settings and choose the correct settings:

Input: soundcore K20i Hands-Free

Output: soundcore K20i Hands-Free

For iOS systems:

Set both input and output as soundcore K20i.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.