It's important to note that there may be a slight delay when using Bluetooth headphones, which is a common limitation of Bluetooth technology. In most cases, this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth headphones themselves, the connected device, the audio source, the specific application being used, and even the network conditions.
To fix this issue, please try the following:
1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.
2. Make sure the charging case has enough power and reset the earbuds by following the steps below:
- Put the earbuds into the charging case and then take them out. Make sure that the earbuds are connected to the charging case. If you place the left and right earbuds in the charging case and the LED indicators on the charging case light up for 4 seconds and then go off, it means they are connected properly.
- Within one minute of the earbuds powering on, tap and hold the touch area--top of the earbud stem on both earbuds for 10 seconds until you hear a notification sound.
3. Test your earbuds with a different Bluetooth device, or app and downloaded music/video to see if the problem still persists.
Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.
If you have any more issues or your issue has not been resolved, please contact us for further assistance.
