If you're finding that your soundcore Sport X20 earbuds are not holding a charge or are draining too quickly, you can try the following suggestions to fix them. In this article, we'll walk you through some of the steps to resolve battery issues with your Sport X20 earbuds.

First of all, please confirm whether you have encountered the following situations:

1)  The earbuds don’t recharge in the charging case.

2) The earbuds keep connecting to the device even after being put back in the charging case with the cover closed.

3) The earbuds don't turn on when taken out of the charging case.

To fix those issues mentioned above, please try the following troubleshooting:

1. Ensure that the ear tips are not blocking the charging pins on the earbuds and in the charging case. Make sure that the earbuds are connected to the charging case. If you place the left and right earbuds in the charging case and the LED indicators on the charging case flash white, it means they are connected properly.

2. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.

3. Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power.

If your earbuds haven't been used for a long time, please make sure you charge them for at least 2 hours to see if it helps at all.

If you have any more issues or your issue has not been resolved, please contact us for further assistance.