In our daily lives, we may encounter the issue of low volume from our earbuds, whether we are listening to music outdoors or when they are connected to our PC. This article aims to provide you with effective solutions to tackle the problem of low earbud volume, ensuring that you can enjoy clear and loud music, whether you are outdoors or in front of your computer.

1. What should I do if the volume of the earbuds is low when listening to music outdoors?

These earbuds do not have a noise reduction feature, allowing users to better perceive their surroundings. However, this design is affected by environmental noise, and when the environmental noise is too loud, it will affect the sound effect of the earbuds. Therefore, please avoid using them in outdoor scenarios where the noise level is high.

2. What should I do if the sound is low when the earbuds are connected to the PC?

• Confirm whether the audio channel is set to Stereo mode when listening to music or watching videos on the PC.
• Check if the volume of the player has been adjusted to the maximum level. (The volume of the player and the system volume need to be adjusted separately.)

3. What should I do if the volume of the earbuds is low?

• Use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean the metal mesh filter under the rubber ear tips. This is best done when sound is playing through your earbuds at max volume.
• If possible, please try to use a bulb blower to clean the earbuds - air will be pushed into the port/filter and any dust/dirt inside the earbuds can loosen and extract debris, then use a cotton swab or toothpick to remove them. 
• If using an Android phone, check if the volume sync setting is turned on in the Bluetooth settings.
• If using an iOS phone, please go to "Sounds & Haptics", then "Headphone Safety" and turn off the Reduce Loud Sounds feature.
• Turn the volume down one notch on your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum. 

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.