If you’re experiencing connectivity issues or need to restore your earbuds to factory settings, follow the steps below to perform a reset.

1. Wear the earbuds and press and hold the touch-control area on both earbuds for 10 seconds. You'll hear a sound prompt and a beep when the reset is successful.

2. After the reset, the earbuds are disconnected from Bluetooth. To reconnect, toggle Bluetooth off and on on your device, then pair the earbuds again.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.