What should I do if the sound automatically pauses when I use the earbuds

To fix this issue, please try the following steps:

 

1. Confirm that both earbuds are worn properly. Typically, the sound will pause automatically when one earbud is removed.

 

2. If the sound still pauses while both earbuds are in place and you hear a notification tone when you put them on:

- Try using different ear tips or contact soundcore customer service for upgraded ear tips to ensure they fit properly.

- Contact soundcore customer service to request a firmware update to version 3.24 and later for optimized wearing detection.

- You can also turn off the wearing detection feature in the soundcore app.


If you have any more issues or your issue has not been resolved, please contact us for further assistance.

Download icon
What should I do if the sound automatically pauses when I use the earbuds
Unresolved icon
22 undefined
Download icon
Liberty Air 2 Pro A3951 User Manual
Download icon
A3951 Liberty Air 2 Pro DOC
Download icon
A3952 Liberty 3 Pro Quick Start Guide
Download icon
A3952 Liberty 3 Pro DOC
Download icon
A3952 Liberty 3 Pro User manual
Download icon
Liberty 4_A3953_QSG
View More
Play videoLiberty Air 2 Pro - Escape Into Pure Sound
Liberty Air 2 Pro - Escape Into Pure Sound
Play videoHow To Use Soundcore Liberty Air 2 Pro
How To Use Soundcore Liberty Air 2 Pro
Play videoHow to Power Liberty Air 2 Pro and Use the Controls
How to Power Liberty Air 2 Pro and Use the Controls
Play videoHow to Use HearID and Custom EQ of Liberty Air 2 Pro
How to Use HearID and Custom EQ of Liberty Air 2 Pro
Play videoHow to Update Liberty Air 2 Pro’s Firmware
How to Update Liberty Air 2 Pro’s Firmware
Play videoHow to Switch Between Modes in the Soundcore App for Liberty Air 2 Pro A3951
How to Switch Between Modes in the Soundcore App for Liberty Air 2 Pro A3951
View More