If P20i fails to pair with your devices and has issues such as failing to reconnect with your device, or your phone cannot detect P20i on the Bluetooth list, then these tips should help you resolve these issues.

1. Remove the protective covering on the charging pins of the earbuds.

If you have already done this, go to the next step.

2. For your Bluetooth device (phone/tablet/etc.)

Turn on the Bluetooth device (such as a phone, computer, etc.),  forget all the pairing records on your device, and turn off Bluetooth.

3. Reset the earbuds but make sure your earbuds have enough battery

- Take the earbuds out of the charging case, and wear the earbuds, while long pressing the left and right earbuds 10S, hear a beep, indicating a successful reset.

4. Pair the headphones with your device

Turn on Bluetooth on your Bluetooth device and search for soundcore P20i and pair. 

5. Test P20i with a different Bluetooth device

Try connecting the earbuds to another device to see if the issue still persists.

If there is a pop-up window for you to confirm pairing for "soundcore P20i", please select "pair". If you select "cancel" accidentally, you need to turn Bluetooth off and turn on and re-pair the earbuds.