We have made a list of soundcore soundcore Liberty 4 Pro frequently asked questions from our valued customers. This FAQ includes links to articles where you can find more information.

 

1. If the earbuds are already connected to two devices, how do I connect them to another device?

There are two methods.

 

Method 1: Disconnect One Bluetooth Device

1. Turn off the Bluetooth on one device.

2. Access the Bluetooth settings on the device and disconnect the earbuds from the list of available devices.

3. In Settings > Dual Connections of the soundcore app, turn off the Bluetooth device connection.

 

Method 2: Disconnect Both Bluetooth Devices

1. Place the earbuds into the charging case and leave the case open. 

2. Press and hold the touch bar on the charging case for 5 seconds, slide to the right, and double-tap to select Bluetooth Pairing. Then, the earbuds will enter pairing mode.

 

2. What should I do if I find the touch control to be unresponsive?

1. Keep your hands clean and dry.

2. Ensure you are touching the correct touch-sensitive area, which is the grooved section of the earbud stem.

3. For a double press, make sure the interval between presses is within 500ms. For a single press, wait at least 1 second between actions.

4. Check if you hear a "Dong" chime when putting on the earbuds. If you don't, the wearing detection might have failed, and touch controls won't work.

- Try switching to more suitable ear tips for a better fit.

- Select the Control Lock function in the app settings.

 

3. Can I use the left/right earbud separately?

Yes. Place one earbud to the charging case and close the case. Then you can use the other earbud by itself.

 

4. How do I receive/hang up a call?

Double-press either earbud stem to answer a call, and press and hold the stem for 2 seconds to end a call.

 

5. How do I switch between the previous and next song?

By default, double-press the left earbud stem to go to the previous track and double-press the right one to skip to the next track. You can customize the touch controls in the soundcore app.

 

6. How do I switch between ANC, Normal and Transparency modes via the earbuds?

By default, pinch either earbud stem for 2 seconds to switch between modes in the following order: ANC to Transparency. You can customize the touch controls in the soundcore app.

 

7. How to control the pressure/slide touch bar on soundcore Liberty 4 Pro?

1. The grooves on the stems of both earbuds are sliding and pressure-sensitive.

2. Slide up or down the groove areas on the stems to adjust the volume. Press or pinch these areas to perform pressure-sensitive functions such as playing or pausing audio and switching tracks.

3. To operate the controls, hold the earbud stem with your thumb and index finger, and use your index finger to slide or press. Sliding requires enough movement, while the pressure-sensitive function needs a firm press—just touching it won't activate the controls.

4. It might take some practice to get used to the stem controls. Try them a few times to get familiar with the functions.

 

8. What do the LED indicators on the case mean?

1. Charging: The white light on the back of the charging case flashes slowly.

2. Fully Charged: The white light on the back of the charging case stays on for 10 seconds before turning off.

 

Notes:

1. The LED light is only active during charging.

2. To check the battery levels, the charging case screen will show both the case's and the earbuds' remaining battery and charging status simultaneously.

 

9. How should I look after soundcore Liberty 4 Pro?

1. Avoid leaving your earbuds unused for extended periods. We recommend using them at least once a month. Allowing the battery to become completely depleted can lead to over-discharge which will affect their lifespan.

2. Try not to charge the earbuds when the remaining power is only 20% or when the power is low. This also has a great impact on battery life.

3. Recharge the charging case when the battery level on the display turns red.

4. Clean the earbuds, charging pins of the case, speaker outlets, and ear tips promptly after use. We recommend cleaning the charging pins at least once a month using a cotton swab or cloth dipped in alcohol.

5. Keep the earbuds in a dry place. If they come into contact with liquids, dry them with a hairdryer on the cold setting.

 

10. How do I set up HearID via the soundcore app?

Log in to the soundcore app, then select Sound Effects > HearID Sound. After completing the test, the results will be saved and applied automatically.

 

11. What should I do if the app firmware update has been unsuccessful?

1. Ensure your earbuds have enough power and attempt the update download in an environment with a good network connection.

2. If the installation fails, uninstall and reinstall the soundcore app, then restart your phone before trying the update again.

3. Try using a different phone.

 

If you continue to encounter an update failure message, please provide us with your phone model and the SN from the app for further investigation.

 

12. How do I trigger my phone's voice assistant via soundcore Liberty 4 Pro?

Customize the controls in the app:

1. Find the audio controls.

2. Select the touch control you wish to set for voice assistant activation.

3. Enable Voice Assistant.

Note: Single Press cannot be selected for voice assistant activation.

 

13. How to enable Spatial Audio? 

1. Put on both earbuds.

2. Open the soundcore app and connect to soundcore Liberty 4 Pro.

3. Select Spatial Audio.

- Spatial Audio cannot be turned on while sound effects are activated.

- Fixed mode applies a spatial sound effect while Head Tracking mode activates the head-following feature.

- Choose Movie or Music Mode to adjust the sense of distance based on the type of audio content.

 

14. How do I adjust soundcore Liberty 4 Pro volume via the earbuds?

Slide up and down the earbud stems to adjust the volume.

- Slide up to increase the volume.

- Slide down to decrease the volume.

 

15. What should I do if I experience dizziness and a sensation of pressure when using the ANC mode?

Select a lower noise cancelling level (Level 6 for the lowest and Level 10 for the highest) using the touch bar on the charging case or through the soundcore app. Reducing the noise cancellation intensity may help alleviate discomfort.

16. What should I do if there is a sudden change in sound when listening?

1. Try different sizes of ear tips and make sure you're wearing the earbuds correctly to achieve a tight seal. If one earbud feels stable and the other does not, try using different sizes for each ear, such as medium in one ear and large in the other.

2. Make sure the Wind Noise Reduction mode is turned off, as it may cause sound changes due to variations in your environment.

3. We recommend turning off the Wind Noise Reduction mode in normal, everyday environments.

4. Make sure the Easy Chat feature is turned off. When it's enabled, once you speak, the earbuds will automatically lower the music volume and switch to Transparency mode.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.