If you are unable to receive notifications from your eufy Smart Safe S10, please try the following troubleshooting steps to verify if the issue can be resolved.

• Please make sure you have enabled notifications in your smartphone’s settings.

1. Go to your smartphone’s Settings.
2. Select Notifications.
3. Enable notifications for the eufy Security app.

• For certain Android smartphone models, please make sure you have added the eufy Security app to the app Whitelist in your phone’s settings.

Note: The steps to whitelist an app may be different depending on the specific brand of your Android smartphone.

• Please make sure you have enabled the Notifications function in the Smart Safe Settings.

1. Launch the eufy Security app.
2. Tap the Devices tab on the bottom of the screen.
3. Tap the Smart Safe S10.
4. Tap the “...” icon.
5. Tap the Gear icon.
6. Smart Safe Settings.
7. Select General.
8. Select Notification.

If you have any further questions regarding eufy Smart Safe S10, please contact us for assistance.