We have summarized frequently asked questions from our valued customers regarding the eufy Smart Safe S10, please refer to the following list of questions and answers.
What are the dimensions of the Smart Safe S10?
The outer dimensions are 11.41in x 9.45in x 3.15in and the inner dimensions are 9.96in x 6.37in x 2.95in.
What is the Smart Safe S10 used for?
eufy Smart Safe S10 is designed to securely store the user’s valuable personal belongings, such as passport, watches, jewelry, handgun, etc.
What is the Smart Safe S10 made of?
eufy Smart Safe S10 is made of 14-gauge steel with dual anti-crack latches to securely protect your valuable belongings.
Where should I install my Smart Safe S10?
eufy Smart Safe S10 is a compact safe that can be installed anywhere according to your preferences, such as in a drawer or in a closet.
Can the Smart Safe S10 be bolted down?
Yes. The Smart Safe S10 can be bolted on the ground or against a wall using the screws included.
Is the Smart Safe S10 waterproof?
No. The Smart Safe S10 does not have an IP rating and it is designed for indoor use only.
How is the Smart Safe S10 powered?
It is powered by a 2,600mAh rechargeable lithium-ion battery; additionally, you can also use the included USB C cable to plug the Smart Safe (power adapter not included) into a wall outlet to provide constant power to the safe.
How long does the battery last on eufy Smart Safe S10?
The battery can last up to six months before it needs to be recharged in a normal usage scenario of unlocking and locking the Smart Safe on an average of twice per day.
Is the Smart Safe’s battery replaceable?
No. eufy Smart Safe S10 is equipped with an internal battery that is rechargeable only.
How should I charge the battery?
Please use the included USB C charging cable with either a 5V/1A or 5V/2A power adapter (not included) to charge your Smart Safe S10.
Can eufy Smart Safe S10 work on a 5GHz WiFi network?
No. eufy Smart Safe S10 only works on a 2.4GHz WiFi network.
Which app does eufy Smart Safe S10 use?
eufy Smart Safe S10 uses the eufy Security app. Currently, the eufy Security app is available on Google Play (Android) and App Store (iOS) for users to download.
Can I disable notifications from the Smart Safe if I choose to?
Absolutely! Simply launch the eufy Security app > Smart Safe Settings > General > Notification and then choose the types of notification to be disabled.
Can I have more than one Smart Safe installed in the same home on the same WiFi network?
Absolutely! You can install and set up more than one Smart Safe with either the same or a different Master PIN code in the app. It is also recommended to assign a unique name to each Smart Safe to easily identify each safe.
Can I share my eufy Smart Safe S10 with my family members via the app?
No. For security purposes, the Smart Safe S10 cannot be shared via the eufy Security app. However, you can decide whether to share the Master PIN code with your family members or enroll a family member’s fingerprint to provide them access to the safe.
How long is the included USB C charging cable?
The length of the included USB A to USB C charging cable is 2ft/0.6m.
What type of connector is on eufy Smart Safe S10?
eufy Smart Safe S10 has a USB C connector that connects to the included USB C cable to recharge the device.
How many ways can I unlock the Smart Safe S10?
There are four ways to unlock the safe:
- Enter the Master PIN code using the keypad.
- Scan your enrolled fingerprint using the fingerprint scanner.
- Use the included key.
- Use the eufy Security app.
What can I do if I do not remember my Master PIN code?
Please launch the eufy Security app > Smart Safe > Smart Safe Settings > PIN Code > select the PIN Code Forgotten tab and follow the instructions to retrieve your Master PIN code.
Does eufy Smart Safe S10 work on an Android phone?
Yes. Please make sure the Android phone is running Android OS 8.0 or newer.
Does eufy Smart Safe S10 work on an Apple iPhone?
Yes. Please make sure the Apple iPhone is running iOS 11 or newer.
Does eufy Smart Safe S10 support Apple HomeKit?
No. Currently, eufy Smart Safe S10 does not work with Apple HomeKit.
Does eufy Smart Safe S10 work with Amazon Alexa?
No. Currently, eufy Smart Safe S10 does not work with Amazon Alexa.
Does eufy Smart Safe S10 work with Google Voice Assistant?
No. Currently, eufy Smart Safe S10 does not work with Google Voice Assistant.
What is the operating temperature range of eufy Smart Safe S10?
eufy Smart Safe S10 has an operating temperature from -4°F to 160°F / -10°C to 60°C.
If you have any further questions regarding eufy Smart Safe S10, please contact us for assistance.
