eufy has a straightforward and hassle-free warranty policy for customers who are able to provide valid proof of purchase from an authorized seller, please refer to the following list of main questions frequently asked by eufy customers.

Do I need to register my eufy RoboVac to be eligible for warranty?

No. You do not need to register your eufy RoboVac with eufy in order to be eligible for warranty. All products sold by eufy’s authorized sellers automatically qualify for eufy’s warranty; however, you will be required to provide proof or purchase, such as a receipt or an online invoice, in order to file a warranty claim.

How do I know if my product is covered by eufy’s warranty?

Your product is covered by eufy’s warranty if it was sold by an authorized seller. You can refer to the Warranty Policy here to know which reseller is authorized.  https://us.eufylife.com/policies/refund-policy If you are unsure whether a certain company is an authorized seller, it is highly recommended to contact us first to verify the seller before making a purchase. 

I received my eufy product as a gift, am I eligible for eufy’s warranty?

Please contact the person who bought it as a gift for you and ask for the proof of purchase in order to be eligible for eufy’s warranty. Please note products without valid proof of purchase are not covered by eufy’s warranty. 

Can I return my eufy product for a full refund?

eufy offers a 30-day money back guarantee when the product was initially purchased from an authorized online seller. Please visit eufy’s Refund Policy for detailed information.

Note: For purchases made in a local retail store, such as Walmart and Best Buy, please contact your local retailer for their refund policy as eufy is unable to process refunds for products sold by local retailers.

Do I need to return my product to process warranty exchange?

Yes. us will most likely ask you to please return your product when you submit a warranty claim. This is mainly for eufy’s Quality Assurance engineering team to receive and analyze the defective product for quality control purposes.

If you have further questions regarding eufy product warranty, please contact us for assistance.