If your eufy S220 SoloCam fails to detect objects, please try the following troubleshooting steps to verify if the issue can be resolved.

• Please make sure the area you need the camera to detect is within the camera’s field of view and the range does not exceed 26ft/8m. You can also test the motion detection function in the eufy Security app by going to the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > Motion Test Mode.
• Please make sure you have enabled the Motion Detection function in Camera Settings.
• Please try increasing the motion detection sensitivity level by going to the Devices tab > S220 SoloCam > Camera Settings > Motion Detection > Detection Sensitivity.
• Please make sure you have enabled both Video Recording and Notification options in the security mode you have selected. You can verify the settings by going to the Security tab > S220 SoloCam > Home/Away Settings > confirm Video Recording and Notification options are both selected.

If you have any further questions regarding eufy S220 SoloCam, please contact us for assistance.