Details
Related Articles
Manuals & Downloads
Support Videos
What to do if my HomeVac S11 has no/lower suction or debris fell off after the vacuum is turned off

What is the cause?

 

The HomeVac S11 series vacuums are equipped with brushless motors that provide powerful and lasting suction. Normally, the issue happens when the vacuum is clogged inside or the filters need to be cleaned/replaced. 

 

How to fix this issue?

 

Please try the following steps to determine if the issue can be resolved, or follow the video to clean the parts: How to Maintain Peak Suction Performance of HomeVac S11 Series

 
  1. Remove the floor brush assembly, rolling brush, metal tube, and dust collector to verify if anything is stuck.

 

 

 
  1. Confirm if the rubber piece located at the entrance of the dust collector is in good shape and it is not outside the dust collector.


  1. Remove the filters. Check both sides of the pre-filter and the inner side of the high-performance filter to check if the vacuum is clogged by dust/debris. Also, make sure both filters are completely dry before using the vacuum.

 

If the issue persists, please contact us for further assistance. Please provide the following photos in your email for eufy support team to further identify the issue: suction inlet that connects to the dust collector, the rubber piece located at the entrance of the dust collector, and both sides of the pre-filter and the inner side of the high-performance filter. It would be also great if you could provide a short video showing the problem. 

 

Note: For the best suction performance, It is recommended to empty the dust collector after each use, remove and clean the pre-filter and the high-performance filter each week, and replace filters every 6 months or after every 50 rounds of cleaning. Please visit the following links to purchase replacement filters:

 

US: eufy HomeVac Replacement Filter Kit for S11 Lite & S11 Go & S11 Infinity, Blue

UK: eufy HomeVac Replacement Filter Kit for S11 Go & S11 Infinity, Blue 

What to do if my HomeVac S11 has no/lower suction or debris fell off after the vacuum is turned off
Download
Applicable for those products :
Resolved
Unresolved
Copied
0 Results
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
Q20i_QSG
Download
A6610_soundcore_Sleep_A10_QSG
Download
EU&UK Declaration of Conformity for soundcore Sleep A10_A6610
Download
A3947_Liberty 4 NC_User Manual
Download
Support Videos
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
How to Wear Soundcore Sport X10 Correctly
How to Pair soundcore Frames with a New Device
How to use soundcore VR P10
How to use squeeze control on Liberty 4
Contact Us