Troubleshooting steps:

• Check the suction power settings. The L50/60 series is designed with a maximum suction power of 4000 Pa/5,000 Pa, which provides excellent cleaning capabilities. Please note that the robot vacuum cleaner's default standard suction mode is 1,000 Pa, and Turbo is 2,000 Pa; therefore, if you have pets at home, it is highly recommended to adjust the suction power to the maximum of 4,000 Pa/5,000 Pa to ensure optimal cleaning results.
• Perform regular maintenance of your robot vacuum cleaner. For the robot vacuum cleaner to maintain the best cleaning results, it is important to regularly clean the dustbin, roller brush, side brushes, and filters. Please note that hair and debris can clog these components, leading to reduced cleaning efficiency.
• Check the type of flooring. Please note that for high and thick pile carpets, the cleaning performance of the robot vacuum cleaner may not work as expected. This is due to the long fibers of the carpet that can entangle the roller brush to affect the cleaning performance of the robot vacuum cleaner.

Maintenance tips:

• Empty and clean the dustbin regularly. After the robot vacuum cleaner completes each cleaning cycle or when the dustbin becomes full, simply remove the dustbin from the robot vacuum cleaner and empty it completely.
• Clean the roller brush periodically. It is important to check both ends of the roller brush regularly for hair and debris. Please make sure to remove any entanglements and clean the roller brush to ensure its cleaning performance.

• Inspect the side brush periodically. Please make sure the side brush is not damaged or entangled with hair.

• Clean and replace the filters regularly. Please note that the filters should be cleaned regularly, and please replace the filters once they are worn out or damaged to ensure proper airflow and filtration.
• Inspect the robot vacuum cleaner for debris. It is recommended to occasionally inspect the robot vacuum cleaner for any potential debris in the suction path, wheels, or brushes that may hinder the robot vacuum cleaner's movement or cleaning performance.

If you have any needs or want to proceed with a warranty claim, you can contact us for further assistance.