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What should I do if my S1 Pro triggers error code EB14?

If your S1 Pro robot triggers error code EB14, it indicates the robot has encountered issues described in this article. Please refer to the following step-by-step instructions on troubleshooting and resolving these issues.

1. Remove and clean the base station filter tray.

Carefully remove the filter tray from the S1 Pro's base station.

Clear debris and dirt from the filter tray and the dirty water tank. Make sure to remove any solid waste and clean off any remaining residue.
Once the tray is clean, reinstall it into the base station.

2. Clean the robot's dirty water reservoir.

Remove the robot from the base station and detach the dirty water reservoir.
Remove the squeegee and filter from the robot.

Inspect the filter for blockages and debris.
If the filter is clogged, clean it thoroughly and allow it to dry completely before reassembling.
Please be reminded that when cleaning the robot water sink filter, you need to remove the filter and use a small brush to clean the dirt on both sides. If you only clean the front side while the back side remains clogged, it will trigger an error again in just a few days.

3. Check the base station's dirty water reservoir.

Ensure that the dirty water reservoir is properly installed as the error might be caused if the two clasps are not securely fastened.
Verify if the dirty water reservoir is full.
If the dirty water reservoir is full, empty and clean it to prevent the dirty water from overflowing and potentially causing robot malfunctions.

4. When washing the mop, check from the back to see if water is dripping into the tray. The rolling mop should be mostly in the upper position; please observe if it stays down for an extended period of time (it would be even better if you could record a video).

5. Check the duckbill valve on filter #3 of the dirty water reservoir to ensure it closes properly and is not held open by any foreign objects.

6. Check that the air vent above Filter No. 2 in the dirty water reservoir is not blocked by any foreign objects.

7. Check if the sealing ring at the interface between the machine and the dirty water reservoir is intact and undamaged.

8. Check that the orange sealing ring where the dirty water reservoir connects to the robot water sink filter is not damaged.

If you have any further questions regarding the S1 Pro, please don't hesitate to contact us for assistance. Please include the following information for us to locate the root cause of the issue and provide a solution to resolve the issue.

Launch the eufy Clean app and proceed to Settings > tap the "S1 Pro" icon > Activity Log Upload > Copy Device Information.

Take a photo of the base station filter tray to show its condition after cleaning.
Take a photo of the dirty water tank to help us assess the situation.
Take a photo of the squeegee and filter for us to determine if they are correctly cleaned and installed.
Take a photo of the dirty water tank to show whether it has been emptied and cleaned properly.