This issue usually happens when the vacuum either cannot be charged or has an error.

• Confirm if the vacuum can be fully charged. If it cannot be charged normally, please refer to the following article for troubleshooting instructions to resolve the issue.

What should I do if my HomeVac H20/H15 cannot be charged?

• Confirm if the vacuum had sucked up liquids or was used without filters.

• Confirm if the vacuum's LED indicator lights are displaying abnormally when you press the power button. Please refer to the article Learn About the LED Indicator Light Status on HomeVac H15/H20 for detailed information regarding the LED indicator lights. Additionally, you can also refer to the video below.

Troubleshooting Light Errors for HomeVac H20 and H15

If the issue persists, please contact us and include a video showing the problem.