Try the following tips:

- Confirm whether the call audio is switched to Soundcore Frames, and restart them. 

- Try to answer the call in a quieter environment. Excessive environmental noise will affect the clarity and quality of the call.

- Confirm whether there is too much interference in the call environment, and try again in an environment with less interference.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.