What should I do if Soundcore Frames do not turn off after putting them in the glasses case?
1. Confirm whether the wearing detection sensor is blocked by the cleaning cloth or other objects such as the charging cable when Soundcore Frames are in the glasses case. If the wearing detection sensors are blocked, the glasses will remain in the wearing state and not turn off.
2. Open the Soundcore app, go to "Laboratory Function" and turn on the manual shutdown function. This allows you to manually turn off Soundcore Frames by long-pressing one side for 3 seconds. Once you've manually turned off Soundcore Frames you can put them in the glasses case.
If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.

What should I do if Soundcore Frames do not turn off after putting them in the glasses case?
Download
Applicable for those products :

Resolved

Unresolved
Copied
0 Results
Manuals & Downloads

EU Declaration of Conformity for soundcore A3i_A3992
Download

A3961 QSG V2(1)
Download

UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download

EU Declaration of Conformity for soundcore Liberty 4_A3953
Download

A3947_Liberty 4 NC_QSG
Download

Liberty 4_A3953_QSG
Download

Q20i_QSG
Download

A6610_soundcore_Sleep_A10_QSG
Download

EU&UK Declaration of Conformity for soundcore Sleep A10_A6610
Download

A3947_Liberty 4 NC_User Manual
Download
Support Videos