Some environments (such as airports, offices, crowded public spaces, etc.) can interfere with your Bluetooth connection. To optimize your Bluetooth connection:

1) Ensure your phone is on the right hand side of your body.

2) Download videos and songs instead of streaming them.

3) If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.