1. If there is no LED display on the scale (scale not power on):

- Please reinstall the batteries or replace all the batteries with fresh ones. There should be a "0.0" LED display when you put the batteries in their place.

- If you have a P2 series or P3, please press and hold the "unit" button for more than 10 seconds to restore factory settings.

- Stand on the scale to see if there are any readings on the scale.

2. If your weight measurement displays on the scale, but no longer on the app:

- (If you have successfully paired it with your device before,) please remove this scale from your account (click "Remove Device" on the settings page).

- Reboot your phone and reinstall the app.

- Re-pair this scale. Open the EufyLife app and click "Add Device" to search for the scale. Make sure the scale is turned on. You can step on the scale when pairing.

- When the scale shows "Connected" on your app, you should see the measurement data on the app.

3. If your scale can measure the weight, but cannot measure other body compositions, such as body fat, water, etc:

- Wipe your feet with a damp cloth, keeping them slightly damp. Step on the scale for a while until there is no display on the LED and check whether there's a blinking "----" or "000" LED indicator on the scale. Make sure that you have stepped on the center of the scale (conductive metal pieces) barefoot.

- Check your profile is completed in the app. Please note the age range: 6-99, and the height range: 90-220cm. If the wrong information is entered, the body composition can not be measured.

- If you have the smart scale P1/ P2 series/ P3, please make sure the "Simple Mode" is not enabled on the EufyLife app. When the "Simple Mode" is turned on, the EufyLife app can only show weight and BMI. Please follow the steps below to find the "Simple Mode" in the EufyLife app:

1) Open the EufyLife app, select the device, and go to the settings page.

2) Make sure the "Simple Mode" option is turned off/disabled.