When you are in a relatively quiet office environment and use Soundcore Frames at a medium or high volume, there may be sound leakage.

Please try the following steps to reduce the sound leakage:

- Download the Soundcore app and turn on Privacy mode, which can significantly reduce sound leakage. 

- Listen at a lower volume.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.