Confirm whether the offline voice function is turned on or off. If it's turned on, it's possible that you're saying one of the commands during conversations and Soundcore Frames is picking it up.

Please turn off the offline voice to see if there are some differences.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.