BeatLight B32 is supported by the Soundcore app. If BeatLight cannot connect to the app properly, please try these steps:

• Make sure you have turned on your phone/tablet's Bluetooth

• Restart BeatLight

• Keep your device within 3ft/1m of BeatLight

If this issue persists, please contact us at service@soundcore.com for further assistance. Make sure to mention that you have tried the listed steps so our agents do not ask you to repeat these steps.