If you don't hear any sound coming from the built-in speaker of your Nebula Capsule II, try the following steps: 

1. Turn up the volume on your Capsule II and play different videos in multiple streaming apps;
2. Update your Capsule II to the latest firmware by going to Settings > Device Preferences > About > System Update;
3. Switch your Capsule II to Bluetooth Speaker Mode (refer to How to Use a Nebula Capsule II as a Bluetooth Speaker ). Then, connect your phone to your projector to play music and listen to see if you hear sound;
4. When your Nebula Capsule II is in Projector Mode, connect your projector to a Bluetooth speaker or headphones via Settings > Remotes & Accessories > Add Accessories to test the sound;
5. Reset your Nebula by selecting Settings > Device Preferences > Reset and try the built-in speaker again.

If you are still encountering an issue with the built-in speaker, contact us with the following information so we can help you find a solution faster:

1. Your projector's current firmware version by going to Settings > Device Preferences > About > Firmware Version;
2. A short video that shows no sound coming from your built-in speaker in both Projector Mode and Bluetooth Speaker Mode.