Details

Manuals & Downloads

Support Videos

Voice Alerts & Quick Solutions for the X10 Pro Omni

It is extremely important to understand that different errors indicate different causes. Please refer to the following table for different error codes and their troubleshooting steps.

Note: If the robot continues to emit audible voice alerts or experiences issues with the WiFi connection, please try the troubleshooting steps listed below.

Power on/off the robot to reboot it.
Press and hold the Recharge and Spot Cleaning buttons simultaneously for three seconds to reset the robot's WiFi network. （only for WIFI issues）
Press the Reset button to reset the robot and then restart the robot to set it up again. This action forces a power-off restart. Please be aware that this will not restore the robot to factory settings, delete the map or reset the network. After executing a forced recovery, ensure to restart the robot.

Voice Prompt	Cause & Quick Solution
Wheel stuck. Check the wheel and move robot to a new position.	There may be objects caught around the wheel. Check the gap between the wheel and the machine, remove the materials, and then turn the wheel to make sure it can move freely.
Error: Wheel module error. Please contact customer service.	Something might be wrong with the robot's wheel. Check the gap between the wheel and the machine, and turn the wheel. If an error is still detected, please press "Feedback" to contact customer service.


Foreign objects may be stuck in the suction Inlet, please check.	1. Please check the underside of the robot, remove the brush, and check whether there are foreign objects stuck in the brush cavity. 2. Dump the garbage in the dustbin.


Error: Suction fan error. please contact customer service.	The fan of the robot has failed, please press "Feedback" to contact customer service.


Roller brush stuck. Remove and clean the roller brush.	1. Check whether any foreign objects are wrapped around the roller brush. 2. Take the roller brush off to check whether foreign objects are wrapped around the roller brush. 3. If there is a lot of hair on the floor, increase suction power when cleaning to prevent the robot's roller brush from getting stuck.
Error: Roller brush error. Please contact customer service.	There's something wrong with the robot's roller brush motor, try again later. If the error still occurs, please press "Feedback" to contact customer service.


Side brush stuck. Please check to remove foreign objects from the side brushes.	Check the side brush for foreign objects and remove them.
Error: Side brush module error. Please contact customer service.	There is an error with the side brush, please press "Feedback" to contact customer service.


Please insert dustbin and filter.	Please open the robot's cover and reinstall the dustbin and filter. If the filter is not installed correctly, dust may enter the fan and cause damage.
The dustbin has not been cleaned for a long time. Please take it out and clean it.	Please remove the dustbin, dump the contents, and clean the filter.
Insufficient water in tank.	Please remove the water tank and fill it with water. (Note: If you add cleaning solution not recommended by eufy, it may cause damage to the pump and affect normal usage.)
Error: Water pump error. Please contact customer service.	There is an issue with the water pump which may mean that the water in the tank cannot reach the mop, please press "Feedback" to contact customer service.


The robot’s water tank is not installed. Please insert now to continue.	Please insert water tank.
The mop has fallen off, please check.	One of the mops has come off and operation has been suspended. Please install the mop correctly before use.
Mop pad holder is stuck, please remove the foreign objects.	Please check whether there are any foreign objects stuck in the mop pad holder. Clean the mop pad holder before use.
Mop pad holder is stuck, please remove the foreign objects.
Error: Mop pad holder motor error. Please contact customer service.	The rotary motor or lifting motor of the mop pad holder is faulty, please wait and try to use again later. If it happens again, please press "Feedback" to contact customer service.





Laser sensor may be stuck.	The robot's laser sensor rotates in real time. Please check if there are any foreign objects preventing it from rotating normally.
Laser sensor may be blocked.	Check whether there are any foreign objects around the top of the laser sensor. If there are, remove them.
Error: Laser sensor error, please contact customer service.	Something is wrong with the laser sensor, press "Feedback" to contact customer service.
Error: Gyroscope error, please contact customer service.	Something is wrong with the gyroscope, press "Feedback" to contact customer service.
3D ToF error. Obstacle avoidance may be affected, please contact customer service.	Please check whether the "forward view" module of the robot is blocked. If it is dusty, wipe with paper towels or a soft cloth.

Something is wrong with the camera and may affect obstacle avoidance. Please check.	Please check whether the "forward view" module of the robot is dusty. If it is dusty, wipe with paper towels or a soft cloth.

Wall sensor not working, please check.	Please check and clean the sensor on the right side of the robot. If it is dusty, wipe with paper towels or a soft cloth.
Wall sensor not working, please check.
Front bumper stuck, please tap the bumper.	1. Please tap the front bumper to make sure that it can move. 2. If the front bumper is stuck, remove the front bumper and reinstall it.
Front bumper stuck, please tap the bumper.
Error: Ultrasonic sensor error, please contact customer service.	The ultrasonic carpet detection sensor on the bottom of the robot is abnormal. It may cause the robot to identify the carpet incorrectly. Please press "Feedback" to contact customer service.
Ultrasonic sensor error. The performance of the robot on carpet might be affected. Please check.	The ultrasonic carpet detection sensor on the bottom of the robot is abnormal. It may cause the robot to identify the carpet incorrectly.
Laser sensor cover may be stuck, please check.	1. Please check if the laser sensor cover is obstructed, and remove any foreign objects that may be stuck there. 2. If an error remains, press the laser sensor cover and make sure you can hear a clicking sound.
Charging connection failed. Please clean the charging pins and charging point.	1. Turn off the robot and disconnect the base station from the power supply. 2. Wipe the charging contacts of the robot and the base station. 3. Restore power to the base station and place the robot back on the base station to check if it can charge normally.
Error: Battery error, please contact customer service.	Something's wrong with the robot's battery, and it may not work normally. Please press "Feedback" to contact customer service.





Low battery, robot is shutting down. Please charge.	Please manually move the robot to the station for charging.
Low battery, scheduled cleaning failed.	Robot's battery is low, please charge it and try again.
Error: Wi-Fi or Bluetooth error, please contact customer service.	If the robot's Wi-Fi or Bluetooth is abnormal, please press "Feedback" to contact customer service.

There is a communication error between the robot and the station. The station can not operate normally, please check.	1. Check whether the infrared sensor of the base station and the robot is blocked, and whether there is dirt. 2. Restart the robot to resume use.
Clean water tank is not in place, please check.	Open the lid of the station, then check and install the clean water tank or dirty water tank.
Dirty water tank is not in place, please check.
The dirty water tank is full or not in place, please check.	1. If the dirty water tank is full: Please empty the water in the tank. 2. If the dirty water tank is not in place: Please put the dirty water tank back in its place.
The clean water in the station is insufficient, please add water.	Please fill the clean water tank with enough fresh water.
The dirty water tank in the station is full, please empty to avoid bad smells.	Please empty out the dirty water.
Error: Sprinkler error, please contact customer service.	The station's sprinkler has an error, please press "Feedback" to contact customer service.
Error: Sprinkler error, please contact customer service.
Error: There is an issue with the base station water filling device, please contact customer service.	Error: There is an issue with the base station water filling device, please contact customer service.
Error: Station pump error, please contact customer service.	The station's pump has an error. Please press "Feedback" to contact customer service.
Error: Station pump error, please contact customer service.
The dirty water tank is not placed correctly or the cover is not fully closed. The base station cannot pump away dirty water during mop washing, please check.	Please check and ensure that: 1. The dirty water tank cover is tightly closed. 2. The dirty water tank is properly positioned.
The station's cleaning tray is not installed, please check.	Please check that the station's cleaning tray is properly installed.
The water level of the station's cleaning tray is abnormal.	1. Check whether there is water in the cleaning tray. Clean using a dry cloth if there is. 2. Please check the metal detector for water droplets.
The cleaning tray is full or not in place, please check.	1. If the cleaning tray is full: Please remove the cleaning tray, empty the water, and then put it back. 2. If the cleaning tray is not in place: Please put the cleaning tray back in its place.
There is an issue with the air dryer, please check.	There is an issue with the air dryer and it has stopped drying, please open it manually later. If it fails again, please press "Feedback" to contact customer service.



The input voltage of the station is abnormal. Please check whether the purchased machine matches the local voltage.	Check if the voltage of the station is 220V or 110V to ensure that it matches the voltage in your home.
The station's lid is not closed, please check.	Please check if the station's lid is closed correctly.
The station's dust bag is full or there is a foreign object stuck, please check.	Please check: 1. Whether the dust bag is full: if so, please replace it with a new one. 2. Whether the dust collection station's dust bag opening is blocked by foreign objects: if so, please clear the foreign objects. 3. Whether there is larger trash (such as paper balls) in the dust box: if so, please clean the dust box.
No dust bag installed in the station. Please install the dust bag before starting the dust collection.	Please open the station and install a new dust bag.
The self-empty station's suction fan is cooling. Please try dust collection later.	Please wait for the suction fan to cool down and try dust collection later.
Battery too low to perform dust collection. Dust collection will automatically take place first upon the next startup.
Please do not move the robot while it is cutting hair or emptying the dustbin.
Low battery, hair cutting task cannot be performed.
Power anomaly at station. Avoid moving the robot until power is normalized.	The power supply to the base station is abnormal. Please carefully lift the robot to check if the hair cutting structure has been reset normally. If abnormal, please refer to the guide for repairs.
Robot trapped, please clear the obstacles.	There may be obstacles around the robot that are preventing normal movement. Please check and remove surrounding obstacles.
Robot trapped, please move to an open area to start.	Robot may be trapped on some obstacles, please move it to an open area to start cleaning. If it gets trapped in a specific location multiple times, we recommend setting up a No-Go Zone on the map to ensure the robot avoids it.
Robot trapped, please move to an open area to start.	Robot may be trapped on some obstacles, please move it to an open area to start cleaning. If it gets trapped in a specific location multiple times, we recommend setting up a No-Go Zone on the map to ensure the robot avoids it.
Robot not touching the ground, please move robot to a new position.	Robot are not touching the ground, please move robot to a new position.

Entered a No-Go Zone by mistake, please check.	If the robot is in a No-Go zone set in the map, please move it outside the zone to start using.
On the carpet by mistake, please check.	You have set up Carpet Avoidance mode, please move the robot off the carpet to use.
Unable to identify position, a new clean will start and re-mapping will take place.	The home environment may have changed significantly, resulting in a mismatch between the current environment and the existing map. Cleaning and mapping has restarted.
Unable to identify position, finishing task and heading home.	The home environment may have changed significantly, resulting in a mismatch between the current environment and the existing map. Cleaning has been suspended and the robot will return to station.
Return failed, please clear the area around the station or dock.	Robot has identified the station, but cannot enter it. Please check and remove any obstacles around it.
Return failed, please resolve according to the guidance within the app.	Return failed, please check if the base station is connected to a power supply. If it doesn't have power, the robot cannot communicate with it properly.
	Return failed. Please check if the robot's omnidirectional wheels are stuck as this could prevent them from rotating. If the omnidirectional wheels cannot rotate, the robot will be unable to go up onto the charging base normally.
	Return failed, please check if there are any reflective objects around the charging station. If there are reflective objects near the charging station, it may cause the robot to receive incorrect signals, ultimately preventing it from docking.
Failed to find station or dock, return to start point.	During the return process, the robot has returned to the starting point without finding the station's signal. Check to see if the station is plugged in.
Failed to return to station or dock.	During the return process, the robot has not found the station's signal so it cannot return to it correctly. Check to see if the station is plugged in.
Unable to find the starting point, robot will stop running.	Can not find the starting point, robot will shut down.
Unable to leave the station, please check the surrounding environment.	Robot has encountered obstacles on its way out of the station, preventing it from starting cleaning. Please check the area around the station and remove any obstacles.
Certain zones were not cleaned as they could not be accessed.	During area cleaning, the robot may have encountered obstacles or closed doors in some areas, so it cannot enter these areas to clean them.
Task in progress, failed to start scheduled cleaning.	The previous task has not ended, and the scheduled cleaning has not been carried out.
Route unavailable, unable to reach the target point.	Path planning failed to reach the selected area for cleaning. Please try again.
Robot tilted. Put it on a flat surface to start.	Move the robot onto level ground to start, otherwise it may not move properly.
No target found, end smart track cleaning, return to base station.
Base station not found, the mop cannot be wetted or washed. Cleaning will continue with vacuum only.