We have summarized a list of frequently asked questions regarding the Video Doorbell Dual from our valued customers. This FAQ includes links to articles where you may find more information.
We have a brick wall. How do I mount my eufy Video Doorbell Dual?
The Video Doorbell Dual can be easily mounted. The doorbell comes with a mounting bracket and you can install the mounting bracket with the included screws and anchors. Please make sure to first set up the doorbell using the eufy app on your phone so you can view if your doorbell camera is showing you the area that you want to cover.
What is the maximum distance between the doorbell and the Homebase?
Usually, the Homebase can be placed at 20-30ft away from the doorbell. The actual range will vary depending on a number of factors, such as the thickness of walls, obstacles inside the house, and the location of the router.
How far can the HomeBase be placed from the router?
In theory, the HomeBase can be placed at about 50ft way from the Wi-Fi router. The actual range will vary depending on a number of factors, such as the thickness of walls, obstacles inside the house, and the location of the router.
I lost the detaching pin (quick release tool) after the setup process, how do I replace it?
You can order a replacement on the eufy website.
US: purchase link of detaching pin
UK: purchase link of detaching pin
Will the Video Doorbell Dual comes with 3M double-sided tape? (I am not allowed to drill holes on the wall)
Sorry, 3M double-sided tape is not included in the package. We also do not recommend using double-sided tape to install the doorbell.
Can Video Doorbell Dual be installed horizontally? Can the video rotate 90 degrees?
No, the doorbell cannot be installed horizontally.
Does eufy offer a mounting wedge that is more than 15°
Sorry, we do not have a larger angle of mounting wedge. There is only one 15° mounting wedge within the package. However, you can purchase another 15° mounting wedge by contacting eufy customer service. With both mounting wedges stacked, the doorbell can pan at a total of a 30° angle, but you need to find longer screws to mount the Mounting Bracket to the wall.
Can the battery inside the Video Doorbell Dual be replaced?
Sorry, the battery cannot be replaced. You can detach the doorbell from the doorbell/wall and charge it via the USB cable provided. We do not sell separate batteries.
Can I hard-wire the Video Doorbell Dual?
Yes. The Video Doorbell Dual can be hardwired to existing doorbell wires for continuous charging. Please make sure the voltage is 8-24V AC, 10VA, or above.
Can I purchase a power adapter to charge the doorbell constantly?
Yes, the power adapters for Video Doorbell Dual on Amazon usually work. Here is a list of compatible power adapters: 24V/500mA, 18V/500mA, 16V/800mA.
Recommendation:
How long does it take to charge the battery?
If using a 5V 1A charger, it takes about 6 hours to charge from 0% to 100%.
If using 5V 2A charger, it takes about 3 hours to charge from 0% to 100%.
How long does the fully charged Video Doorbell Dual last?
In most common scenarios, a fully charged doorbell can last for 180-day. eufy Video Doorbell Dual test was done in the following conditions:
- Temperature: 68°F (20°C)
- 10 motion detections per day
- Recorded for 30 seconds each time motion was detected
- Standby power consumption was included during the usage time
Battery life varies, depending on the number of times motion is detected, recording time duration, and environmental temperatures.
I have a USB behind the doorbell on the outside of the house. Can I leave the USB plugged into the doorbell so I don't have to take it down to charge?
For continuous charging, please make sure that the USB port can provide stable voltage, such as 5V/1A. Otherwise, the doorbell might discharge quicker than it is able to recharge due to frequent motion detection.
Is there any indication that the doorbell is charging?
If the doorbell is charging via USB cable, then the LED indicator will slowly blink green light. The light will be solid green once the doorbell is fully charged.
Can the Video Doorbell Dual be installed with a UTP (CAT 5 / CAT6) cable?
No, it cannot.
Will this work with a mechanical chime?
Yes. The Video Doorbell Dual works with existing mechanical chimes.
Is there an add-on WiFi chime that works with the battery-powered 2K doorbell and HomeBase?
Yes. An Add-on WiFi chime can be purchased on the official eufy website (US/UK markets). Please choose the add-on chime with the USB dongle.
Can I turn off the doorbell chime using the eufy app?
For the Video Doorbell Dual (battery), the Homebase acts as a chime. You can turn off the Homebase chime through the app.
I have the wired version. If I get this for my back door is there a way to change the ringtone so I know if someone is ringing the front door or the back door?
Yes. You can change the ringtone via the app.
