We have summarized a list of frequently asked questions regarding the Video Doorbell Dual from our valued customers. This FAQ includes links to articles where you may find more information.
Which app do I use?
eufy app. You can download it from Google Play or Apple Store.
What is the voltage requirement for hardwiring the Video Doorbell Dual?
8-24VAC, 10VA or above, at most 40VA. Learn more about Requirement for Using eufySecurity Devices.
Is this Video Doorbell Dual compatible with 5 GHz WiFi?
No. The Video Doorbell Dual only works with 2.4 GHz Wifi.
What is the main difference between the Video Doorbell Dual and other video doorbells?
Other doorbells on the market only have one sensor, radar, or PIR for object detection. Through technological innovation, eufy Video Doorbell Dual implements both sensors by combining the advantages of PIR infrared sensing and radar sound wave sensing, which can reduce false triggers.
Is there a Night Vision feature?
Yes. Video Doorbell Dual has the Auto Night Vision feature that shows crystal clear images at night.
I have an original eufyCam series. Can this Video Doorbell Dual (battery-operated) be connected to my original HomeBase?
Yes. The Video Doorbell Dual (battery) is compatible with the original Homebase. You can purchase an add-on Video Doorbell Dual and add it to your exsting Homebase.
What if I want another Video Doorbell Dual for my back door?
You can purchase another add-on Video Doorbell Dual on eufy’s website and add it to the HomeBase.
Does the Video Doorbell Dual work with 3rd-party smart platforms?
Here is the list of smart integration platform compatibility with Video Doorbell Dual.
Amazon Alexa - Supported.
Google Assistant - Supported.
HomeKit - Not supported.
Home Assistant - Not supported.
SmartThings - Not supported.
SmartLife - Not supported.
Wink - Not supported.
Nest - Not supported.
Blue Iris - Not supported.
Ip-cam viewer - Not supported.
IFTTT - Not supported.
If you would like to learn more about smart integration with Alexa and Google Assistant, please refer to Using Amazon Alexa and Using Google Assistant.
When will this Video Doorbell Dual be compatible with Apple Home/HomeKit?
Currently, the Video Doorbell Dual doesn't support Apple HomeKit. While eufy is actively exploring the possibility of supporting HomeKit, it is still too early to say yes or no. Please stay tuned for our latest news.
Can this be hooked up to a solar panel?
No. Currently, the Video Doorbell Dual cannot be hooked up to a solar panel.
Is there a way to add additional chimes throughout the house for the Video Doorbell Dual?
Yes. You can purchase the add-on chime with a USB dongle to place at different locations in the house. The add-on chime with a USB dongle can only be used with the Video Doorbell Dual(battery) that is connected to a Homebase 2. Currently, the add-on chime is available in the US and the UK market.
Is this doorbell water or weatherproof?
The waterproof rating of Video Doorbell Dual is IP65. This product is lightly waterproof, we recommend using this product under a shelter.
Can the Homebase also work as a chime?
Yes, the Video Doorbell Dual uses the HomeBase speaker as a chime.
1. If you have existing doorbell wires and chimes, the Video Doorbell Dual can be hardwired and control the existing chime.
2. If you have Alexa Echo devices, the doorbell can also link to Alexa and use the Echo device as a chime.
3. If you want a second chime to install it at a different location in the house, you can purchase an add-on chime with the USB dongle, which is designed for the Homebase 2. This add-on chime is currently available in the US and the UK market.
How can I prevent someone from stealing the doorbell?
The installation of eufy Video Doorbell Dual is secure and the device cannot be easily removed from the mounting bracket by hands. Please review the Video Doorbell Dual's Quick Start Guide for details.
eufy has an app called eufy, and the free eufy app helps you to keep an eye on your doorbell anywhere you have an Internet connection. If a thief enters the field of the doorbell camera, you will receive a notification on your device. You can view the event and take the necessary actions.
All video recordings are encrypted with the user's account and then stored on the doorbell. People who do not have authorized access to your device cannot access the video without the correct account credentials. Additionally, eufy is currently developing a feature to support backing up your Video Doorbell Dual data to another secure location.
For more information, please refer to our Privacy Policy and Privacy Commitment.
Does this have anti-theft protection?
No, Video Doorbell Dual does not have the anti-theft protection.
Will my data be stolen if the device is stolen?
No. Your data is encrypted with the user's account and then stored on local storage. Others cannot access the video recordings without correct account credentials. Please visit eufy's Privacy Policy for detailed information.
How many hours or days of video recordings can the Homebase 2 save before videos are overwritten by new recordings?
The HomeBase 2 has a built-in 16GB eMMC storage, which can store up to 180 days of video, assuming you’re recording 30 videos a day and 20 seconds of each video. This is more than enough in most cases. The actual duration varies depending on the recording frequency and video length.
Do I need a micro SD card for the doorbell? Can local storage be expanded?
There is no need to prepare a micro SD card for the doorbell. The HomeBase has a built-in 16GB eMMC storage. Sorry that the built-in 16GB eMMC storage on Homebase 2 cannot be expanded or replaced for security reasons.
Can I store video recordings using Apple iCloud?
For security reasons, Video Doorbell Dual does not support uploading video to personal cloud backup.
Can I store video recordings on my local ONVIF DVR / NFS / CIFS / Flash drive?
For security reasons, Video Doorbell Dual does not support these features.
Is the memory storage on HomeBase 2 expandable?
No. Currently, the built-in storage on Homebase 2 cannot be expanded.
