Soundcore

Using ANC and Ambient Sound Mode on soundcore Space 2

What should I do if the ANC performance on my soundcore Space 2 doesn't meet my expectations?

If you feel that the noise cancellation effect is not as effective as expected, please try the following:

1	Check the fit	ANC performance relies heavily on a good physical seal. If the fit is loose or there are gaps, ambient noise may enter and reduce the effectiveness of noise cancellation. Ensure the ear cushions fit snugly against your head, especially around the edges where the ear cushions make contact with your skin.
2	Check the ANC status and level	Open the soundcore app and confirm that ANC mode is enabled. Make sure the noise cancellation level is set to an appropriate level for your environment.
3	Check the microphone opening	Make sure there is no dust or debris blocking the microphone opening. The ANC microphones are usually located on the outer side of the headphones. Gently clean the microphone area using a soft, dry cloth or adhesive pad. Note: Avoid using liquid cleaners or sprays.
4	Check the environments	Test in different noise environments. ANC is most effective at reducing low‑frequency noise (below approximately 1.2 kHz), such as airplane cabin noise, train noise, air conditioners hum, or background sound in office environments. It is less effective for higher‑frequency sounds, such as voices or sudden sharp noises. Testing in different environments can help you better understand how ANC performs.
5	Reset	Ensure the headphones are powered on. Press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.

Why do I feel strong ear pressure when using ANC on my soundcore Space 2?

By default, ANC is enabled when the headphones are powered on, and the noise reduction depth is relatively effective. ANC may create a noticeable sensation of in-ear pressure, especially for users sensitive to pressure changes.

You can reduce this sensation by:

Lowering the ANC level in the soundcore app, or
Switching to a different mode if needed.

Why do I hear a popping sound on my soundcore Space 2 when I am using ANC mode?

When using Active Noise Cancellation (ANC), you may occasionally notice a brief popping sound. This can happen in a few different situations and is related to changes in air pressure inside the ear cushions.

When squeezing the ear cushions

The shape of the ear cushions change when they are pressed or squeezed, which temporarily alters the air pressure inside the ear cup chamber and causes a popping sound. This is normal and usually stops as soon as you release the ear cushion.
If the sound continues even after releasing them, try adjusting the headphones.

When not touching the headphones

You may also hear a brief popping sound in ANC mode during certain movements, such as: riding in a car on uneven roads, walking downhill, or jumping or landing. These movements can momentarily change the effectiveness of the ear cushions' seal. The effect varies from person to person, depending on factors like fit and head shape.

To reduce this:

Adjust the headband to improve the overall fit.
Reposition the ear cushions so they sit more evenly and seal better against your head.
Reduce excessive movement.

Why do I notice background noise or a humming sound when using ANC on my soundcore Space 2?

When Active Noise Cancellation (ANC) is enabled, some users may notice slight background noise or a continuous humming sound. This behavior is related to how ANC works and how the headphones fit.

This happens because:

Higher ANC levels may make low‑frequency background noise more noticeable as the system actively processes surrounding sounds.
If the ear cushions do not have a good seal, you may hear a humming sound especially in environments with low‑frequency noise.

This effect can vary depending on head shape, ear‑cup positioning, and the surrounding environment.

To reduce this:

Use a lower ANC level in the soundcore app.
Adjust the headband and ear cup position so the ear cushions fit more closely and evenly against your head.

Why does sound in Transparency mode sound louder than expected?

Transparency mode is designed to help you hear your surroundings clearly, so ambient sounds may be slightly amplified.