Details
Related Articles
Manuals & Downloads
Support Videos
Troubleshooting for SmartTrack Devices When There Is Unwanted Tracking
 

If SmartTrack is separated from its owner and is seen moving with you over time, you'll be notified in one of two ways. 
 

These features were created specifically to discourage people from trying to track you without your knowledge.

  1. If you have an iPhone, iPad, or iPod touch, Find My will notify you on your Apple device. This feature is available on iOS or iPadOS 14.5 or later. This usually happens after SmartTrack has been away from its owner for more than 24 hours.
  2.  If you don't have an iPhone, iPad, or iPod touch, a SmartTrack that isn't with its owner for a period of time will emit a sound when it's moved. This usually happens after SmartTrack has been away from its owner for more than 72 hours.
 

Why does the SmartTrack make sound when I move it?
 

This is part of the unwanted tracking notification function. When SmartTrack has been away from its owner for more than 72 hours, it will make a sound when it detects motion. If you don't want SmartTrack to make sound, please make sure SmartTrack has connected to the owner's Apple device at least once within the last 72 hours.

Troubleshooting for SmartTrack Devices When There Is Unwanted Tracking
Download
Applicable for those products :
Resolved
Unresolved
Copied
0 Results
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
Q20i_QSG
Download
A6610_soundcore_Sleep_A10_QSG
Download
EU&UK Declaration of Conformity for soundcore Sleep A10_A6610
Download
A3947_Liberty 4 NC_User Manual
Download
Support Videos
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
How to Wear Soundcore Sport X10 Correctly
How to Pair soundcore Frames with a New Device
How to use soundcore VR P10
How to use squeeze control on Liberty 4
Contact Us