Details
Related Articles
Manuals & Downloads
Support Videos
Troubleshooting for SmartTrack Devices’ Phone Finder Alerts Issues

What to do when your phone does not make a sound after double clicking SmartTrack.

 

1. For Android phones, only phones with android 8 or above support the find phone function.

 

2. Make sure the phone finder switch is on in the app.

 

3. Make sure eufy Security app location permissions are set to "Always Allow" and notifications are on.

 

4. If the phone is too far from SmartTrack, the phone will not receive the signal from SmartTrack.

 

5. If you are sure that the phone is within range of SmartTracke, there may be obstructions around the phone which prevent it from connecting or the sound may be muted. Please move around to try and connect to the phone while listening for the sound.

 

6. For Android users, please do not enable power optimization. For iOS users, please turn off your phone's "Low Power Mode"  and make sure that the background refresh switch of the eufy Security app is turned on.

Troubleshooting for SmartTrack Devices’ Phone Finder Alerts Issues
Download
Applicable for those products :
Resolved
Unresolved
Copied
0 Results
Manuals & Downloads
EU Declaration of Conformity for soundcore A3i_A3992
Download
A3961 QSG V2(1)
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_QSG
Download
Liberty 4_A3953_QSG
Download
Q20i_QSG
Download
A6610_soundcore_Sleep_A10_QSG
Download
EU&UK Declaration of Conformity for soundcore Sleep A10_A6610
Download
A3947_Liberty 4 NC_User Manual
Download
Support Videos
How to use Liberty 4 Wellness features
How to Wear Liberty 4 and Change Eartips
How to Pair and Reset Sport X10
How to solve a connection issue on Sleep A10
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Use Features On the Soundcore App for Sport X10
How to Wear Soundcore Sport X10 Correctly
How to Pair soundcore Frames with a New Device
How to use soundcore VR P10
How to use squeeze control on Liberty 4
Contact Us