If you are experiencing issues such as failure to return to the base station, the robot not working, not returning to charge when the battery is low, infrared communication abnormalities, or other charging function anomalies, we recommend the following troubleshooting steps to help resolve the issue:
-
Check whether the base station's power indicator light is steadily lit in white. If the light is off, you need to re-plug the base station's power cord securely.
-
Check whether the base station is placed on a carpet. When the base station is placed on a carpet, the uneven height may cause the robot to fail to recognize the base station's signal, leading to a failure in returning for charging. Therefore, you need to install a transparent base station mat under the base station.
-
Check whether the base station's anti-slip mat is deformed. When the transparent mat is deformed, it may cause the robot's chassis to get stuck with the anti-slip mat, preventing it from returning to charge. In this case, you need to replace it with a new anti-slip mat or place the base station on a hard wooden floor.
-
Check whether the space in front of the base station is clear. It is required to keep a space of 0.5 meters on both the left and right sides, and 1.5 meters in front of the base station.
-
When people, pets, etc., block the robot from returning to charge in front of the base station, the robot cannot return to the base station and will enter a base station exploration state, resulting in the robot being unable to find the base station. It is recommended to move the robot in front of the base station, then click "Return to Charge," and avoid obstructing the robot's path.
-
Check whether the base station has been moved. When the base station is relocated, the robot may not be able to find it. You need to place the robot back at the base station and start cleaning from the base station.
If you have any other questions regarding the E20 robot vacuum, please don't hesitate to contact
us for further assistance.
