This article is designed to provide common troubleshooting questions and their corresponding solutions for the S1 Pro base station.

1. The base station cannot charge or power on.

• Try a different electrical outlet to verify whether the base station can power on. Sometimes, the issue may be due to a defective electrical outlet.
• Check the power cord on the back of the base station to ensure it is firmly connected. A loose connection can prevent the base station from receiving power.

2. Abnormal noises during the self-emptying process after the robot is recharged.

• Inspect the dustbin for blockages. If debris is clogging the dustbin, please empty and clean the dustbin thoroughly.
• Check the air inlet and outlet at the base station for obstructions that could cause abnormal noises.

• Verify if the dust bag is full or incorrectly installed. A full or misaligned dust bag can cause the base station to emit abnormal sounds.
• Remove the clean/dirty water tank from the base station, then carefully lay the base station on its side and use a screwdriver to remove the bottom transparent shell to check for debris blocking the pathways.

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3. Damaged or incorrectly installed dust bag.

• Ensure the dust bag is correctly installed and check if it is full. Please note that an overfilled dust bag can lead to leaks.
• Replace the dust bag with a new one to verify if the issue persists.