Soundcore

Sound Settings and Audio Troubleshooting on soundcore Space 2

What could cause audio stuttering or lag on soundcore Space 2?

If you notice audio stuttering, lag, or interruptions while using your Space 2, it may be related to one or more of the following factors:

Audio App Compatibility	The issue may be related to the specific app used for audio playback. Some audio or video apps (such as certain media players or games) may cause delay or stuttering due to their own decoding methods or Bluetooth optimization settings. Try playing audio using a different playback app to check whether the issue still occurs. Check the audio or playback settings within that app for any options related to Bluetooth audio, latency, or performance optimization.
Audio Codec Compatibility	High‑definition Bluetooth codecs (such as LDAC) may be unstable on some devices. Try changing the Bluetooth audio codec on your phone to AAC or SBC, which generally offer better compatibility.
Environmental Interference	Wireless signals from nearby devices can interfere with Bluetooth performance. Common sources include Wi‑Fi routers, microwaves, and other Bluetooth devices. To solve this: Move away from potential interference sources. Turn off nearby wireless devices that are not in use. Make sure there are no physical obstacles between the headphones and the connected device, and try to keep the distance within 10 meters (33 feet).
Network Signal Stability	When streaming music or videos online, unstable network connections can affect audio playback. Ensure your device has a strong and stable network connection.
Bluetooth Version Compatibility	Large differences between the Bluetooth versions of the headphones and the connected device may lead to compatibility issues. Devices that support Bluetooth 5.0 or higher generally enable more stable connections.
Multiple Bluetooth connections	If your phone is connected to several Bluetooth devices at the same time (such as a smartwatch or speaker), audio resources may be shared. Disable Bluetooth devices where possible and try again.
Test with Another Device	To further narrow down the cause, please connect Space 2 to another phone or tablet. If the issue persists, it may indicate a headphone‑related issue. If the audio is stable on another device, the issue may be related to the original device's settings or compatibility.

What should I do if there is no sound from my soundcore Space 2?

If you're not hearing any sound from your Space 2, try the following:

Make sure the headphones have enough battery. If the battery is low, please charge them fully and try again.
Check the audio output settings.

On a mobile phone	While playing music or a video, open the notification panel and confirm that the audio output device is set to your headphones, not the phone speaker or another device.
On a computer	Right‑click the volume icon in the lower‑right corner > open Sound settings > make sure the output device is set to your headphones.

Check for connections to other devices.

The headphones support dual‑device connection. If they are connected to another device (such as a tablet or computer), the audio may be playing there instead. Open the soundcore app and check the Dual Device Connection section. If another device is connected, disconnect or turn off the the second device from the app.

Make sure your phone or computer is running the latest system version.

For computer users, updating the Bluetooth driver (such as Realtek or Intel Bluetooth drivers) may also help.

Test with another device.

Connect Space 2 to a another phone or computer. If sound works normally on another device, the issue may be related to the original device's settings or compatibility.

Restart your device.

Temporary system issues can sometimes affect audio output. Restart your phone or computer, then reconnect the headphones and try again.

Reset the headphones.

Ensure the headphones are powered on. Then, press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.

What should I do if the sound quality of my soundcore Space 2 doesn't meet my expectations?

If the sound quality is not as expected, please try the steps below in order. In many cases, small adjustments can make a noticeable difference.

Improve the audio source quality	The quality of the original audio file or stream plays an important role. Try playing lossless formats such as FLAC or WAV if available. Avoid low‑bitrate files (for example, MP3 files below 128 kbps) as they may sound quiet or unclear.
Reduce environmental interference	Reduce environmental interference and ensure the network connection is stable. When streaming online content, ensure your device has a stable network connection. Wireless interference and unstable connections can affect sound quality. Reduce interference: Stay away from devices that use the 2.4 GHz band, such as Wi‑Fi routers, microwaves, and other Bluetooth devices. Avoid obstacles: Make sure there are no walls, metal objects, or large obstructions between your phone and the headphones.
Check the Bluetooth audio codec	Different Bluetooth codecs provide different sound quality. If possible, try switching to a higher‑quality codec in your phone's Bluetooth settings. SBC (Basic Codec): High compression, lower sound quality; commonly used by most Bluetooth devices. AAC: Widely used on Apple devices; better sound quality than SBC. LDAC (Sony): Supports higher bitrates (up to 990 kbps) for improved sound quality; requires Android 8.0 or later and a compatible device.
Check phone audio effects	Some phone system sound effects can interfere with the headphone's tuning. Turn off features such as 3D Sound, sound enhancement, or system equalizers to avoid double processing.
Adjust sound settings in the soundcore app	Open the soundcore app and choose an EQ preset that suits your listening preference. You can also create a custom EQ to fine‑tune the sound.

Why does the sound change when ANC is turned on?

When ANC is active, bass frequencies may sound more pronounced. This is a normal result of noise‑reduction processing.

To adjust the sound:

Open the soundcore app.
Select a different EQ preset, or create a custom EQ to improve sound balance while ANC is on.

What should I do if the left and right audio levels on my soundcore Space 2 sound unbalanced?

If you notice that the sound from one side is louder or quieter than the other, please try the following steps in order:

Check the balance settings on your device	The imbalance is sometimes caused by system or app settings. On phones or computers: Go to Settings > Sound / Audio and check whether the left-right balance is centered. Note: On some devices, this option may be found under Accessibility. In media apps Certain music or video apps have their own channel balance settings. Please make sure these are set to the center.
Reduce environmental interference	Wireless interference can occasionally affect audio stability. Move away from potential interference sources such as Wi‑Fi routers, microwaves, or other Bluetooth devices. If possible, test the headphones in a quieter environment with minimal sources of wireless interference.
Try a different Bluetooth audio codec	Some Bluetooth audio codecs may behave differently depending on device compatibility. Open your phone's Developer Options and try switching the Bluetooth audio codec (for example, between SBC and AAC). After changing the codec, reconnect the headphones and try again.
Test with different audio content	Play different songs or videos to rule out an issue with a specific audio file or stream. Some audio sources may have built‑in channel imbalance.
Reset the headphones	Ensure the headphones are powered on. Press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.

What should I do if the volume on my soundcore Space 2 is too low?

If the volume sounds quieter than expected, try the following steps:

Check volume synchronization on your device	Make sure the headphone volume is synchronized with your device volume. Open your phone's Settings. Go to Bluetooth. Find your connected Space 2 headphones. Enable the option to sync Bluetooth device volume with the phone (wording may vary by device). For iPhone users: Check whether "Reduce Loud Sounds" is enabled. This feature limits the maximum headphone volume. Go to Settings > Sounds & Haptics > Headphone Safety and turn off "Reduce Loud Sounds" if enabled.
Adjust volume on both the headphones and your device	When using a computer or other devices, volume control may be split between the device and the headphones. Set the computer (or source device) volume to maximum, then adjust the headphone volume. Note: In some cases, setting volume on one device to a higher level may result in reduced volume output.
Check for fit and sound leakage	Improper wearing can cause sound to leak, which reduces perceived volume. Make sure the headphones are worn securely and positioned correctly. Check that the speakers are properly aligned.
Consider personal listening preferences	Perceived volume can vary depending on individual hearing sensitivity and personal preferences. Compare your usual listening volume with that on other headphones or speakers to see whether the difference is device‑or preference‑related.
Try a different EQ setting	Using a different EQ profile can improve perceived loudness. Open the soundcore app and select an EQ preset that matches your listening preference. You can also create a custom EQ for greater clarity or louder output.
Reset the headphones	Ensure the headphones are powered on. Press and hold the Power button and Volume "+" buttons simultaneously for 5 seconds. The red power LED will flash slowly 3 times, indicating that the factory reset process has begun.

What should I do if sound leaks from my soundcore Space 2?

If you notice that sound from your Space 2 is more noticeable in certain situations, try the following:

Check device audio settings

For iPhone users:

Your phone may temporarily switch audio output due to system behavior.

Press the side button to open the Emergency / Power Off screen, then exit it and return to your music player to resume playback. If audio still plays from the phone speaker, turn off Bluetooth, then turn it back on and allow the headphones to reconnect automatically. If needed, reset the headphones and reconnect them to your iPhone.