Can the Smart Lock R20 connect to eufy HomeBase?
No. The Smart Lock R20 cannot pair with eufy HomeBase and it connects to a 2.4GHz WiFi network directly.
Can the Smart Lock R20 support Alexa or Google Voice Assistant?
Yes, Smart Lock R20 supports both Alexa and Google Voice Assistant (GVA).
You can give a verbal command to Alexa/Google Voice Assistant to lock and unlock the Smart Lock R20 by voicing your code.
To set up and use your Smart Lock R20 with Alexa or Google Voice Assistant, please refer to Using Amazon Alexa for eufySecurity Devices and Using Google Assistant for eufySecurity Devices.
How long does the Smart Lock R20’s battery last?
According to the laboratory simulation test results, the battery of the Smart Lock R20 can last approximately 180 days based on an average usage of unlocking and locking the door 10 times per day.
Please note your Smart Lock R20's battery life varies and depends on the actual usage.
How do I know the battery of the Smart Lock R20 needs to be replaced?
When the Smart Lock R20 prompts a "battery is low" voice alert, the battery of the lock needs to be replaced.
How does the One-Touch Locking function of the Smart Lock R20 work?
The One-Touch Locking function can easily and quickly lock your door.
You can lock the door by simply pressing the "Lock" button on the keypad after you have enabled the One-Touch Locking function.
How does the Wrong-Try Protection function of the Smart Lock R20 work?
The Wrong-Try Protection function is designed to prevent strangers from trying to unlock your lock with random passcodes or wrong fingerprints. The Wrong-Try Protection function consists of two security measures:
- If someone tries to unlock your lock with a fingerprint, the fingerprint recognition will be disabled for 3min by default after 5 consecutive failures (by default). However, passcode recognition still can be used.
- If someone tries to unlock your lock with a passcode, both passcode and fingerprint recognition will be disabled for 3min by default after 5 consecutive failures (by default).
What is the Scramble Passcode function of the Smart Lock R20?
The Scramble Passcode function is the option for a user to input random numbers before or after the correct passcode (less than 12 digits in total).
With the Scramble Passcode function enabled, the passcode can be even more complicated and secure. It is harder for others to spy on your actual passcode when you are entering the passcode.
How many passcodes and fingerprints can be set for the Smart Lock R20?
Smart Lock R20 can store up to a total of 100 passcodes and 50 fingerprints from multiple users.
Can I pair multiple keypads with the Smart Lock R20?
No, one Smart Lock R10/R20 can only connect to one keypad.
