Can the Smart Lock R10 connect to eufy HomeBase?

No. The Smart Lock R10 cannot pair with eufy HomeBase and it connects to a 2.4GHz WiFi network directly.

Can the Smart Lock R10 support Alexa or Google Voice Assistant?

Yes, Smart Lock R10 supports both Alexa and Google Voice Assistant (GVA).

You can give a verbal command to Alexa/Google Voice Assistant to lock and unlock the Smart Lock R10 by voicing your code.

To set up and use your Smart Lock R10 with Alexa or Google Voice Assistant, please refer to Using Amazon Alexa for eufySecurity Devices and Using Google Assistant for eufySecurity Devices.

How long does the Smart Lock R10’s battery last?

According to the laboratory simulation test results, the battery of the Smart Lock R10 can last approximately 180 days based on an average usage of unlocking and locking the door 10 times per day.

Please note your Smart Lock R10's battery life varies and depends on the actual usage. 

How do I know the battery of the Smart Lock R10 needs to be replaced?

When the Smart Lock R10 prompts a "battery is low" voice alert, the battery of the lock needs to be replaced.

What is the Scramble Passcode function of the Smart Lock R10?

The Scramble Passcode function is the option for a user to input random numbers before or after the correct passcode (less than 12 digits in total).

With the Scramble Passcode function enabled, the passcode can be even more complicated and secure. It is harder for others to spy on your actual passcode when you are entering the passcode. 

Can I pair multiple keypads with the Smart Lock R10?

No, one Smart Lock R10/R20 can only connect to one keypad.