❓: Do I need to hire a professional to install the camera?

💡: The Indoor Cam S350 is designed to be easily set up with DIY installation. Simply download the free eufy app and add the camera to your account, then you are ready to experience the full features of the Indoor Cam S350.

❓:  What drill bit size should I use for wall mount or ceiling mount?

💡: For pilot holes: use a 1.5mm (1/16 in) drill bit. For wall anchors: use a 6mm (15/64 in) drill bit.

❓: Does the Indoor Cam S350 support 5GHz Wi-Fi?

💡: Yes, the Indoor Cam S350 supports Dual-Band Wi-Fi 6 for a faster and more stable connection, and WPA3 encryption for added security. You can select 5GHz for faster, smoother live views, or use 2.4GHz for extended range. A Wi-Fi 6 router is recommended for optimal performance.

❓: Is the camera powered by batteries?

💡: No, the camera needs to be connected to a 5V/2A power adapter via the included Type-C USB cable at all times in order to function properly.

❓: How does the 8x Smart Zoom function work?

💡: The dual cameras work together to offer 3x optical zoom and up to 8x digital zoom.

❓: Does the Indoor Cam S350 support Apple HomeKit or Google Home?

💡: No. The Indoor Cam S350 does not support Apple HomeKit or Google Home. However, the Indoor Cam S350 does support Smart Displays using Amazon Alexa and Google Assistant, allowing the use of voice control to view the camera's live view.

❓: How does Privacy mode work?

💡: When Privacy mode is enabled, your camera will look away to face a wall or a specific preset position, then it will turn off and stop recording.

❓: What is the A.I. Tracking function and how does it work?

💡: The A.I. Tracking function adjusts the position of the camera to keep the targeted movement within the camera’s field of view to clearly and completely capture the entire event.

❓: Is the Indoor Cam S350 compatible with HomeBase 3?

💡: Yes, it is fully compatible with HomeBase 3 with firmware version V3.3.2.6 and above.

❓: What is a preset position and what is it used for?

💡: Preset positions are pre-set camera monitoring locations. You can set up to four monitoring areas in the eufy app, and quickly move the camera to the specified position with one click in the eufy app.

❓: Why isn't my camera recording 4K videos?

💡: In Single View mode, you can set the recording quality to up to 4K in the settings, but if you have A.I. Tracking or Dual View mode enabled, the camera's recording resolution will be limited to a maximum of 2K resolution.

❓: Why isn't my camera returning to the default position I set?

💡: Whenever the location changes (such as manual control, after A.I. tracking ends, etc.), the camera will return to the default location in 10 seconds. Please note that any manual control will stop this process.

❓: Why isn't my camera looking at the exact default position I set?

💡: The camera's field of view offset may be due to the camera's pan-tilt position being manually adjusted, which is normal. If you encounter this problem, please try recalibrating the camera or resetting the default position. At the same time, it is highly recommended to enable the Auto-Calibration function in the Pan-Tilt Setting.

❓: If my camera or microSD card is stolen, can others view the footage inside?

💡: No, all video recordings are encrypted and bound to your eufy account. The stored video recordings can only be accessed by logging in to your eufy account and binding the camera.

❓: Can I use the camera without a microSD card installed?

💡: Yes, you can use your camera's live stream, two-way audio, and receive motion detection notifications normally without having a microSD card installed. However, since the camera does not have internal storage, your camera will not be able to record and save any video clips. In addition to using a microSD card, you can also connect your camera to HomeBase 3 or the cloud to store video recordings.

❓: How many hours of recordings from the Indoor Cam S350 can be stored on a 128GB microSD?

💡: This depends on the video quality settings. When continuously recording at the highest resolution, it can record up to 120 hours (5 days) of footage. You also can connect your camera to HomeBase 3 for additional video storage capacity.

If you have any other questions, please don't hesitate to reach out to us for further assistance.