When using Alexa, you will be required to set a four-digit PIN after logging in to the Amazon Alexa app and entering your password to enable this feature. 

For example, when you say, “Alexa, unlock the front door,” Alexa will ask for the PIN. If the PIN is correct, Alexa will unlock the door.

If you have connected the Smart Lock R20 with Google Voice Assistant, you can give Google Assistant a verbal command for lock and unlock the Smart Lock R20 by voicing your code.

• "Ok Google, unlock the [smart lock name]"
• "Ok Google, lock the [smart lock name]"

If you have encountered any issue on the Alexa or Google Voice Assistant, please contact us for further assistance.