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🤝How Your eufy Warranty Service Works

📦 What’s Covered Under Warranty?

🛠️ Service Options During the Warranty Period

⏳ The Process of Return & Replacement

🔧 Support After Warranty Expires

🌍 Service Availability

📩 How to Start a Service Request

Dear Valued eufy RoboVac Customers,

We’re here to help you keep your eufy RoboVac running smoothly. Below is a clear guide to our warranty and support services—including refund, repair, replacement options, and ongoing support even after your warranty expires.

📦 What’s Covered Under Warranty?

Your eufy RoboVac includes a limited warranty that covers defects in materials or workmanship, starting from the original purchase date.

Please keep your order receipt and product serial number handy.
A short video or photos clearly showing the issue will help us assist you faster.

Note: warranty is valid only in the country of original purchase. Policies may differ slightly by region and purchase channel. Please contact support@eufy.com to verify detailed warranty applicable to your product.

🛠️ Service Options During the Warranty Period

Return & Refund Process

For eligible cases:

We provide a prepaid return label* for you to send back the product.
After receiving and inspecting the returned item, we guarantee to process your refund in 5-7 days — a fraction of the standard 30-day platform wait.
The 30-day return policy applies from the date of purchase.

*Prepaid return labels are available in most, but not all regions. Please contact support@eufy.com to verify service availability for your location.

Repair Service

We offer professional repair services for some products under warranty:

We provide a prepaid return label* for you to send the product to one of our service centers.
Repairs are completed within 3-5 business days from the date the returned item is received by our repair warehouse.
Currently, we have repair centers in the US, DE and most EU countries, and we're working to expand to more regions.
Once repaired, we ship the product back to you at no extra cost.
If you encounter any issues during your repair service experience, please feel free to contact us.

*Prepaid labels are available in most regions. Contact support@eufy.com to confirm availability in your location.

Refurbished Unit Replacement

If your product cannot be repaired, we may offer a certified refurbished replacement:

All refurbished units undergo rigorous testing and meet the same functional standards as new products.
We provide a prepaid return label* for the original product.
Your replacement unit will be shipped within 5–7 business days after we receive and inspect the returned item.
The warranty for the replacement unit continues from the end of your original warranty or 3 months—whichever is longer.
Note: Refurbished units perform like new but may have minor, solely cosmetic imperfections.

*Prepaid return labels are available in most, but not all regions. Please contact support@eufy.com to verify service availability for your location.

⏳ The Process of Return & Replacement

To ensure quality service, all returned products undergo a necessary inspection at our service center before we ship your replacement. This process typically takes 5–7 business days after we receive your returned item. We understand this may mean a short period without your device. This brief waiting period is essential to 100% guarantee your satisfaction and ensures the quality you expect. We sincerely thank you for partnering with us to uphold the highest standards of product performance and experience.

🔧 Support After Warranty Expires

Don't worry if your warranty has ended—we're still here to help! We continuously develop service plans to keep your eufy RoboVac working well, including:

Paid repair services
Paid Certified refurbished unit options
eufy Care Code plans

Note: Available services vary by region and time. Please contact support@eufy.com for the most current options available to you.

🌍 Service Availability

While we strive to provide prepaid return labels worldwide, this service is not available in all regions. We currently have repair centers in the US, DE and most EU countries, with plans to expand to more locations. For specific details about your country, please reach out to our support team.

📩 How to Start a Service Request

To begin the process:

Contact us at support@eufy.com with your:
1. Order receipt
2. Product serial number
3. Description and evidence (video/photos) of the issue
We'll respond within 24 hours in working days to confirm service options and next steps.

📞 Service Access Channels

E-Warranty Card （eufy Clean APP）：

Open the Profile page and find the E-Warranty Card section on the sidebar of the eufy Clean APP.
Register your product in the To Be Registered section. （The product will show in the To Be Registered section only after you have successfully connected your product to your WiFi network.）
Then, initiate the warranty service process, if necessary. Your request will be handled by our support team within one business day.
Registration Steps: