1. The robot cannot connect to the 2.4GHz Wi-Fi network

Troubleshooting steps summary

Step 1: Check if the 2.4GHz Wi-Fi network has a strong and stable signal.

Step 2: Confirm the password for the 2.4GHz Wi-Fi network is correct.

Step 3: If the Wi-Fi network configuration fails, please move the robot closer to the router, restart the robot, and then reconnect the robot to the Wi-Fi network. If necessary, please reset the robot's Wi-Fi or restore the robot to factory settings.

Step 4: If Step 3 fails, it is recommended to connect the robot to a hotspot network separately through the mobile phone for network configuration. If the robot can be successfully configured, please upload the device log for us to analyze the root cause of the issue. At the same time, you can check whether the router has limited the number of devices that can be connected or if the router has enabled the MAC address filtering function. For example, you can disconnect any network device at home and try to reconnect the robot to your Wi-Fi network.

 

1.1 Check if the 2.4GHz Wi-Fi network has a strong and stable signal

• Confirm that the 2.4GHz Wi-Fi network at home is working properly. For example, you can connect your phone or computer to the same 2.4GHz Wi-Fi network to verify if the device has access to the Internet.
• Confirm whether the Wi-Fi frequency band supported by the robot is 2.4GHz, as shown in the figure below.

• Move the robot closer to the router to eliminate the possibility of a weak network signal.

1.2 Restart the robot and the router

• Restart the robot by powering it off and then powering it back on.
• Restart the router.
• Reset the robot's Wi-Fi or restore the robot to factory settings.
• Check if the app version on your mobile phone is updated to the latest version. If there is a new version available, please update the app.

1.3 Check Wi-Fi password

• Confirm the Wi-Fi password for the 2.4GHz network is correct. For example, you can remove your mobile phone from the same 2.4GHz Wi-Fi network and reconnect it to the same 2.4GHz network.

1.4 Check the robot

• Before configuring the 2.4GHz Wi-Fi network, please check whether the Wi-Fi indicator light on the robot is flashing slowly.
• If the network configuration fails, please reset the robot's Wi-Fi and reconnect the robot to the network.
• If the Bluetooth network cannot be matched, you can try to match the Wi-Fi network according to the prompts provided by the app on your mobile phone.

1.5 Router limitation of connected devices

• Check if the router has a limit on the number of devices that can be connected. Please note that certain router models have a pre-configured maximum number of devices that can be connected.

1.6 Check MAC address filtering

• Check whether the MAC address filtering function is enabled on the router. If necessary, please add the MAC address of the robot to the "Allowed" list.

 

2. The robot is connected to the 2.4GHz Wi-Fi network but shows offline

Troubleshooting steps summary

Step 1: Observe whether the robot's Wi-Fi indicator light is flashing when the robot's status is offline in the app.

Step 2: Ensure the router is placed away from metal objects and electronic devices, such as microwave ovens, Bluetooth devices, wireless phones, wireless video cameras, baby monitors, etc.

Step 3: Please note that wireless repeaters, expanders, or mesh network systems can be used to boost signal coverage.

Step 4: Check whether the router has a limit on the number of devices that can be connected or if the current router channel is congested. If necessary, please configure the router settings.

Step 5: If the above troubleshooting cannot solve the issue, please upload the device log for us to analyze the root cause of it.

 

2. Check the robot

• Check if the robot's Wi-Fi indicator light is steady even when the robot's status is offline in the app. If the robot's Wi-Fi indicator light is flashing, please move the robot closer to the router.

2.2 Use a wireless signal booster

• Use wireless repeaters, expanders, or mesh network systems to boost signal coverage.

2.3 Limit the number of devices

• Check whether the router has a limit on the number of devices that can be connected. Please note that certain router models have a pre-configured maximum number of devices that can be connected.

2.4 Check MAC address filtering

• Check whether the MAC address filtering function is enabled on the router. If necessary, please add the MAC address of the robot to the "Allowed" list.

2.5 Change the router's channel

• If a specific channel is congested, it is recommended to reduce signal interference by selecting another network channel that is not commonly used.

 

3. The robot continues to disconnect from the base station

Troubleshooting steps summary

Step 1: Move the robot to the base station, restart it, and then wait 10 seconds to verify if it can automatically reconnect to the 2.4GHz Wi-Fi network.

Step 2: If Step 1 fails, please restart the base station and wait 10 seconds to verify if it can be reconnected.

Step 3: If Step 2 fails, please manually pair the robot to the base station.

Step 4: If Step 3 is successful, please upload the device log for us to analyze the root cause of the issue.

 

If you have any further questions regarding the S1 Pro, please don't hesitate to contact us for assistance.