What is Delivery Guard?
Delivery Guard is a feature designed with our advanced AI technology to protect your packages. Whenever a package is delivered, you'll receive a notification. Plus, you can get pickup reminders throughout the day and be notified when someone approaches your package.
For the Best Experience
To ensure your packages are always detected, we recommend to do the following:
- Focus on a small and clear area with the Porch View Camera. For the best result, make sure the field of view does not go past your porch line.
- Ensure the porch has enough light, day and night.
- Install the doorbell where the camera's view isn't blocked. We have included a 15° mounting wedge to help clear obstructions.
- Set the activity zone to the usual package delivery area to avoid false detections.
What Leads to Undetected Packages?
- Package Factors
A. Type
Package Guard can detect boxes, and plastic and paper bags. Right now, the AI best detects boxes, and we're still teaching it to better identify other types.
B. Oversized Packages / Packages Out of Frame
C. Partially-Covered Packages
- Device Installation:
For best results, install the doorbell on a wall directly facing approaching visitors. This will keep the Porch View Camera and the door from causing blind spots.
If you're unable to do that, install the doorbell on a side wall and use the included 15° wedge to move the field of view.
If you're still experiencing difficulties, check if these situations might be causing the issue, then try reinstalling the doorbell in a more ideal spot.
A. Uneven Wall / Doorbell Tilted Up
B. Obstruction Between Porch View Camera and Package (Decorations/Railings)
- Environment
A. Lighting Conditions
The fill light for the Porch View Camera extends to 5 ft (1.5 m). For better detection, install additional lighting at night.
B. Snow / Porch Material / Porch Color
C. Flower Pots, Carpets, Shoe Boxes
- Couriers
A. Out of View (Long Entryway)
Your courier might be leaving your package at the end of the entryway. That's out of range for the Porch View Camera.
B. Side Installation (Wide Door Frame)
If the doorbell is installed on a side wall and the door frame is too wide, it could lead to an issue. When couriers leave packages on the other side of the door, the Porch View Camera can't see it.
C. Open Environment
Your courier may place your package anywhere, and that could be out of the Porch View Camera's range.
- Shape
If the package possesses an irregular shape, it may not be detected. Right now, Delivery Guard best works with rectangular-shaped packages.
Unsatisfied? Help Improve the Feature
It's annoying to not receive a package notification. That's why we want to improve this new technology. Anytime that you get a package that's not detected, take a picture or share a video so we can train our AI. You can do that right from the Events tab. With your help, we can train our AI to detect 100% of packages.
False Detections
Objects within the Porch View Camera's field of view can accidentally be detected as packages. If you have shoe boxes, carpets, slippers, stools, fire hydrants, flower pots, or leaves on your porch, it unfortunately may be accidentally detected.
You can remove the object out of the field of view or set an activity zone to exclude this object.
As mentioned, we are constantly refining the app. If you get an accidental detection, share a video or picture following the same process we just mentioned. Your feedback ensures we can eliminate faulty notifications.
Final Note
If you encounter problems with the accuracy of package detection, please contact us and upload the videos to us, we will work on resolving these issues as soon as possible.
