What should I do if the other person can't hear me clearly during calls?

If you use soundcore Liberty 5 and the other party can't hear you clearly during a call, you can find a solution in this article.

 

1. If using only one earbud, make sure the other earbud is in the charging case.

 

2. Try using ear tips that fit more snugly and ensure the earbuds are positioned correctly to create a proper seal. An improper fit can affect call quality.

 

3. Ensure "soundcore Liberty 5" is selected as the audio output on your connected device and increase the volume on your device.

 

4. If the call was made through an app, try using your phone's native calling feature instead to see if the issue persists.

 

5. Test the earbuds with a different Bluetooth device and in a different environment to see if there is any difference.

 

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.

What should I do if the other person can't hear me clearly during calls?
31 undefined
soundcore Liberty 5 Earbuds FAQ
5145 views/1 likes/2025-05-07 17:29:53
What should I do if the app firmware update fails?
3051 views/1 likes/2025-04-29 17:15:06
What do the LED indicators on the case mean?
2568 views/1 likes/2025-05-07 17:15:24
How do I adjust the volume via touch controls?
2388 views/1 likes/2025-05-07 17:15:24
How to Fix soundcore Liberty 5 Earbuds Pairing Issues
2207 views/1 likes/2025-05-07 17:14:15
How to Fix soundcore Liberty 5 Earbuds Battery Issues
1977 views/1 likes/2025-05-07 17:14:15
How do I turn the microphone on/off via touch controls?
1850 views/1 likes/2025-05-07 17:15:24
What should I do if one earbud is quieter than the other?
1717 views/1 likes/2025-04-29 17:15:06
Liberty Air 2 Pro A3951 User Manual
A3951 Liberty Air 2 Pro DOC
A3952 Liberty 3 Pro Quick Start Guide
A3952 Liberty 3 Pro DOC
A3952 Liberty 3 Pro User manual
Liberty 4_A3953_QSG
View More
Liberty Air 2 Pro - Escape Into Pure Sound
Liberty Air 2 Pro - Escape Into Pure Sound
How To Use Soundcore Liberty Air 2 Pro
How To Use Soundcore Liberty Air 2 Pro
How to Power Liberty Air 2 Pro and Use the Controls
How to Power Liberty Air 2 Pro and Use the Controls
How to Use HearID and Custom EQ of Liberty Air 2 Pro
How to Use HearID and Custom EQ of Liberty Air 2 Pro
How to Update Liberty Air 2 Pro’s Firmware
How to Update Liberty Air 2 Pro’s Firmware
How to Switch Between Modes in the Soundcore App for Liberty Air 2 Pro A3951
How to Switch Between Modes in the Soundcore App for Liberty Air 2 Pro A3951
View More
Contact Us