Reset your earbuds by following these steps:

- Remove the earbuds from the charging case.

- After putting on the earbuds, simultaneously press and hold the touch area on both earbuds for 10 seconds. Hearing a prompt tone confirms a successful reset.

If the earbuds fail to reset, troubleshoot using the following steps:

1. Ensure the charging case and earbuds can connect properly.

2. Verify that both the charging case and earbuds have sufficient battery power.

3. Clean the charging pins with a dry cloth to remove any dirt or debris that may interfere with the charging process.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.