1. First, confirm whether both earbuds are worn and if the Wear Detection feature is enabled in the app. Currently, playback automatically pauses when one earbud is removed.

2. Removing one earbud switches noise cancellation to Normal mode.

3. If the wear detection IR sensor is blocked when removing one earbud, the earbuds may incorrectly detect they are in the ear. Music will resume playing, and the earbuds will switch to a noise cancelling mode.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.