You can try the general troubleshooting steps when you encounter charging issues and let us know if it works:

-Try using a different wall charger and cable to charge the headphones for at least 24 hours. It does not matter if the indicator is on or off. (We recommend using a 5V charger)

- Make sure the wall charger and cable that you're using is working fine on other devices.

If you have additional questions, please contact us at Service@soundcore.com for further assistance. Make sure to mention that you have tried the steps in this FAQ so our agents do not ask you to repeat these steps.